J list is ridiculous, please do not order from them

This is not like my normal rants about companies with poor customer service. This one is funnier. J list is a company which carries Japanese porn along with many fun Japanese items. I have ordered from them 3 or 4 times (fun items, not porn). They are based in Japan and have a distributor in San Diego.

In February of 2008, I ordered a Hello Kitty ice tray, some bento sauce containers, and a book on learning Hiragana and Katakana characters. The ice tray and containers arrived pretty quickly, and I got an email that the book was backordered. Whatever.

At the end of March, I tried to contact them about the book through their website and I got no response. I sent an email directly to someone whose email address I got from the site. No response. I forgot about it cause I didn't care that much. In October, I got a mass email saying that they had noticed I hadn't ordered in a while (?) and if there was any reason. It mentioned they had problems with some of their emails and notification system. The email came from "Peter". I'm using their real names because all of this is true so I can't be sued. I responded:

Peter,

Funny you should ask, as in my last order I never received a book that I paid for. I wrote multiple times to all email addresses I had available for J-list and used the feedback form online, but never received any kind of response. I don't know if there's any way that you could actually make this up to me, as I now have zero belief in the reliability of your service.

I doubt you will respond, as no one responded to any of my past requests.

He surprisingly wrote back and said that he checked the order and yes, they hadn't sent the book through some kind of mistake. He offered to send me a refund or the book. I responded that they could send me the book. Good thing I didn't hold my breath, as the book still did not arrive.

So the other day I was thinking about it, got a little pissed that they still had my money without giving me the book, and reported them to the BBB (in my experience, the BBB is awesome, companies always rush to cover their ass when reported there).

I got a response two days later from a woman working at the distributor in San Diego. She apologized, had me check the site to confirm the book I had ordered, and told me she would ship it right away. I was happy I would finally be getting my book.

Then this morning I received this ignorant email from some other Japan-based jlister.

Hi Rachel,

This is Dennis with J-list. I wanted to inform you that we did receive an email from my manager in San Diego regarding your purchase and want to apologize for any inconvenience that you're experiencing with the order. I wanted to send you a response incase someone hasn't contacted you yet. This is going to sound very strange, but upon investigation of this order, I was unable to locate a charge for this order, and yet find an email was sent to you stating that the order was paid for. I tried searching several times with various search queries and still have not been able to locate the charge. I also found that the "A Guide To Learning Hiragana & Katakana ~ First Steps To Reading And Writing Japanese" which should have been entered into our shipping database for San Diego to ship out was never entered, which I find also puzzling. I have a feeling that it was a late night, and whoever was processing the order didn't realize their mistake and just sent out your order as being paid, when no transaction actually took place. I would like to know if you were able to locate a transaction on your credit card statement, one that was charged sometime around 4/13/2009 for the amount of "$34.64" and if you could send me a scan or screen shot of that portion of the statement to help me get to the bottom of this situation. From there I can get this straightened out for you and get you the remaining portion of your purchase. Again, my apologies for the trouble.

Thank you for your co-operation.

Dennis

Instead of describing my anger over this email, I will just copy the email I sent back to him, CCing the poor woman in San Diego who has to deal with these fuckups.

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Hello,
I was charged on 2/27/08 (I placed the order on 2/11/08). Here is the screen shot. The woman from San Diego claims that she has already sent this book, so I know you don't actually need evidence that I paid to send me the book. It seems like whatever responsibilities you have on your end have been completely ignored, while the unfortunate people who work for you in San Diego can't do business properly because you can't get your stuff together. I shouldn't even send you this screen shot since it's your own problem that you can't manage your business, but I don't like your insinuation that I didn't pay or wasn't charged. If I wasn't charged, I wouldn't be so angry about it or be wasting my time with your worthless company.

I also don't buy that someone was entering this order "late at night" since you are 14 hours ahead of me. I ordered it at 6pm, which makes it 8am your time. If that is late at night for your workers, then it's no wonder you have a problem.

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I attached the screen shot of my checking account statement entitled "idiotjlist.bmp". The San Diego woman replied that she was sorry and embarrassed. I would be too, I feel bad for her. Hopefully she can use this evidence of their retarded antics to cut ties with them.

If those Jbastards reply, I'll post it, but I doubt they will. They've probably brought shame upon their families and will be doing seppuku tonight by swallowing a frisbee (that is a ninja guide joke).

When I get my book in the mail, I'm going to use it to write a nasty letter about the mothers of jlist employees.