Phone cursed

I don't have a technology problem, that I know of. I'm not one of those retards who can't figure out how to check their voicemail or talk to an automated machine. So why do I have such bad luck with cell phones? Through no fault of my own (of course, because I'm perfect) I've been without my sidekick for almost a month now. Without my Sidekick I am alone and lost in the world, wondering why I don't just bitch Tmobile out and stand in line for an Iphone 2.0.

I wrote them this letter just now. Hopefully it wasn't mean enough to discourage the customer service person from being nice to me.

Hello,

My name is Charlene Appleby and my phone number is 1-800-YOUR-MOM. On May 22nd I received a software update from Tmobile which was designed for a sidekick 4 (I have a sidekick 3) which rendered my phone inoperable. I called customer service and after many attempts, the customer service person instructed me to go to a tmobile store. I went on the 23rd, and ended up having to send my phone to tmobile.
The woman whom I spoke to on the phone that day from the store, told me that when my new phone arrived I should use the packaging to send my phone to them. Two weeks later my phone had still not arrived, so I called and was informed that I was supposed to have sent my phone first, contrary to what I was initially told. I sent my phone in that Saturday, the 7th of June. On the 13th of June I called Tmobile to see if my phone had arrived/was being sent to me, and I was informed that the phone hadn't arrived or that customer service was unable to determine if it had arrived or not. I gave my email address and was told that someone from the repairs department would be contacting me. That was Friday, and it is now Wednesday. No one has contacted me, and I don't feel like calling and wasting more of my time on hold to find out when, if ever, I will have my phone.

I would like to know when I will be receiving my replacement phone.

Thank you,
Char

I hate them so much. I can't wait til I have a cell phone that is on some corporate plan and when I have a problem with my phone I just get a new one and I never have to talk to any 4th grade education customer service person ever again.